All of our products are designed, handmade and packaged in the Little White Dog studio in Dublin, Ireland. If you have any questions or special requests in relation to your order please get in touch.

If you need an item to arrive by a specific date please contact us before ordering and we'll let you know if it's possible. Otherwise the estimated making and delivery times are as follows:

Estimated making times

-Message in a Bottle: 1-2 business days. Orders placed before noon are usually dispatched the same day. Orders placed after noon or at weekends are usually dispatched the next working day. 

-Message in a 35mm film canister: 1-2 business days

-Cards: 1-2 business days

-Papercut Map: 5-7 business days

-3D letters (unframed): 1-2 weeks

-3D letters (framed): 3-4 weeks

 

Delivery charges & estimated delivery times (from time of dispatch)

Delivery fees are calculated on a 'per cart' basis, so no matter how many items are in your shopping cart you will be charged a flat fee. We know that complicated delivery fees can be confusing and offputting so we've tried to keep it simple. Standard delivery is free to many destinations. If you would like to upgrade to a tracked service you will have the option at the checkout. 

Business days are Monday to Friday, not including Saturdays, Sundays or public holidays. Delivery times are estimated: from time to time items are delayed within the postal system and this is beyond our control. 

International courier delivery is available on request. Prices start at €75.00 and the delivery time to most destinations between 1-5 business. Please contact us for further details .

Returns

We do our very best to ensure that our items reach you in perfect condition. Please contact us within 7 days of receiving your item to resolve any issues.

Non-customised items may be returned within 21 days in exchange for the cost of the item not including shipping costs. Refunds will be processed when the item is returned in original condition. Return shipping costs are the responsibility of the buyer.

Custom made  and personalised items may not be returned.

Customs & Aviation Security

Customs fees (if applicable) are the responsibility of the purchaser. 

Items sent to non-EU destinations will have a customs security sticker showing the value of the item and a description of the contents eg "Glass vial. Does NOT contain liquid" or “paper sculpture”. This information is required by postal services, airlines & international customs.

Items sent to EU destinations will have an Aviation Security Declaration sticker on the outside with a description of the contents eg "Glass vial. Does NOT contain liquid" or “paper sculpture”. This information is required by postal services and airlines in order to assist with enhancing aviation security.

If we don't include this information the postal service will not accept the package. Based on customer feedback, and having thought about it an awful lot, our descriptions of the contents are as clear as we can be without actually writing "Message in a Bottle" or “3D map letters” on the outside! We don't want the surprise to be ruined so if you are concerned that the recipient of the gift might reach the letterbox before you and work out what's inside (or 'accidentally' open it out of uncontainable curiosity!) then please use an alternative delivery address.